Refund Policy

Last updated: 18 September 2026

This Refund Policy applies to digital model purchases and Download Credit on DIY Retro Headphones (the “Site”). It forms part of the Terms of Service.

1. What is sold

The store sells one-time digital model files. Guides and vault pages are free to read. The Site does not sell a monthly subscription as the store product.

2. Default rule

Digital sales are final. Files are delivered by download after payment or after Download Credit is redeemed. There is no self-serve refund button.

An administrator may refund a cash order if:

• you were charged more than once for the same order;
• the delivered file is corrupted;
• download is impossible because of a failure of the Site;
• the file is materially different from the listing description;
• another clear Site-side technical error occurred; or
• applicable law requires a refund.

Change of mind, inability to print, or incompatibility with a particular printer or headphone revision is not, by itself, a ground for refund.

3. Cash purchases

If you paid and the files do not appear in My Library, write to us with your order identifier. We will first attempt to restore access. If we cannot deliver the files, we will refund the cash payment.

Chargebacks should be used only after you have given us a reasonable opportunity to help. Opening a payment dispute while we can still deliver or refund may delay resolution.

When a cash refund is recorded, the corresponding creator share is reversed on the earnings ledger and download access for that model is revoked.

4. Download Credit

Download Credit spent on a model is not cash and is not converted back to money. If a redemption fails for a Site-side reason, we may restore the Credit.

5. How to request a review

Write to hello@retroheadphone.com and include:

• the email address on the account;
• the order identifier or model name;
• a description of the problem (missing file, duplicate charge, or inability to download).

We review requests submitted within 14 days of purchase as a priority. Later requests may be considered at our discretion or where law requires.

6. Contact

hello@retroheadphone.com