Privacy Policy

Last updated: 18 September 2026

This Privacy Policy explains how DIY Retro Headphones (the “Site”, operated at https://retroheadphone.com) collects, uses, stores, and shares information when you visit or use the Site.

By using the Site, you acknowledge this Policy. If you do not agree, please discontinue use of the Site.

1. Who we are

The Site publishes repair guides, a headphone model vault, printable 3D models, and a community forum. The operator of the Site is the data controller for personal information processed as described here. Contact: hello@retroheadphone.com.

2. Information we collect

We collect information that you provide, that is generated through use of the Site, and that we receive from service providers.

1. Account information. Name, email address, password credentials or third-party sign-in identifiers (including Google), profile image, and other details you submit in account settings.
2. Usage information. Pages viewed, searches, downloads, uploads, forum activity, and server logs needed to operate and secure the Site.
3. Device and network information. Browser type, language, approximate region, and similar data from standard request headers.
4. Cookies and similar technologies. Session cookies, language and theme preferences, and, where enabled in Site settings, analytics or advertising cookies.
5. Payment information. If you purchase a paid model, payment is processed by the payment provider configured on the Site (for example Stripe). We receive order status, amount, and identifiers. We do not store full card numbers on our servers.
6. User content. Files and text you submit, including model files, photos, forum posts, and contribution materials. Files are stored with our object-storage provider.

3. How we use information

We use the information above to:

• create and administer accounts, authentication, and sessions;
• deliver public guides, vault pages, models, and forum features;
• process one-time purchases, Download Credit redemptions, and download entitlements;
• send transactional messages such as password resets and order confirmations, when email is configured;
• review uploads, moderate the forum, and handle copyright or abuse reports;
• maintain security, prevent fraud, and comply with law;
• understand how the Site is used and improve content and navigation.

We do not sell personal information.

4. Legal bases (where applicable)

Where data-protection law requires a legal basis, we rely on: performance of a contract (providing the Site and fulfilling orders); legitimate interests (security, moderation, and improvement of the Site); consent (where we ask for it, including certain cookies or marketing); and legal obligation.

5. Sharing

We may share information with:

• hosting, database, storage, email, authentication, analytics, and payment providers that process data on our instructions to operate the Site;
• creators, to the extent needed to record a sale or handle a dispute about their listing;
• competent authorities when required by law;
• administrators reviewing reports, takedowns, refunds, or security incidents.

We require service providers to use personal information only to provide their services to us, except as required by law.

6. International transfers

The Site and its providers may process data in countries other than your country of residence. Where required, we use appropriate safeguards offered by those providers.

7. Retention

We retain account information for the life of the account. Order, entitlement, and earnings records are retained as needed for downloads, accounting, tax, and dispute handling. Server logs are retained for a limited operational period unless a longer period is required for security or legal reasons. After account deletion, we may retain records that we are required or permitted to keep.

8. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold, or object to or restrict certain processing. You may close or update account details through Site settings where those controls are provided.

To exercise these rights, write to hello@retroheadphone.com. We may need to verify your identity. You may also lodge a complaint with a supervisory authority in your jurisdiction.

9. Children

The Site is not directed to children. We do not knowingly collect personal information from children. If you believe we have done so, contact us and we will take appropriate steps.

10. Changes

We may update this Policy. The “Last updated” date at the top of this page will change when we do. Continued use of the Site after an update constitutes acceptance of the revised Policy, except where applicable law requires additional notice or consent.

11. Contact

Questions about this Policy: hello@retroheadphone.com.